Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide when you:

• ✦Contact us via WhatsApp, phone, or email to book a consultation
• ✦Submit a contact or enquiry form on this website
• ✦Share personal details necessary for a reading (name, date of birth, time and place of birth for astrology)

We also collect non-personally identifiable information automatically through standard web server logs and analytics tools, including IP address (anonymised), browser type, pages visited, and referring URLs.

2. How We Use Your Information

Your information is used solely to:

• ✦Provide and personalise the consultation service you have requested
• ✦Communicate appointment confirmations, scheduling, and follow-up information
• ✦Respond to queries, feedback, or support requests
• ✦Improve our website experience using aggregated, anonymised analytics

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. WhatsApp Communications

Many clients contact us through WhatsApp (+91 95033 70890). By initiating contact via WhatsApp, you acknowledge that:

• ✦WhatsApp conversations are governed by WhatsApp's own Privacy Policy (whatsapp.com/legal)
• ✦Messages and information shared over WhatsApp are stored on WhatsApp's servers as per their retention policies
• ✦We will only use information shared in WhatsApp conversations to conduct and improve our services to you
• ✦We do not share WhatsApp messages or call recordings with any third party

4. Session Confidentiality

The content of your tarot, numerology, or astrology session is treated with the utmost confidentiality:

• ✦Everything discussed during your reading — including personal details, questions asked, and guidance provided — is kept strictly between you and Mamta Pandey
• ✦Session details are never shared with family members, partners, employers, or any third party without your explicit written consent
• ✦If testimonials or reviews are shared publicly (with client permission), all identifying details are removed or anonymised unless the client explicitly approves the use of their name
• ✦Session notes, if maintained for follow-up purposes, are stored securely and are accessible only to Mamta Pandey

5. Data Security

We take reasonable steps to protect the personal information you share with us. This includes:

• ✦This website uses HTTPS encryption for all data transmitted between your browser and our server
• ✦Client records are stored securely and are accessible only to authorised personnel
• ✦We do not store full payment card details — all payments (if applicable) are processed through secure third-party gateways

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy:

• ✦Contact information (name, phone number, email) is retained for as long as our client relationship is active, plus a reasonable period to allow for follow-up sessions
• ✦Session-related data (birth details, reading notes) is retained to support follow-up consultations and may be deleted upon your request
• ✦Analytics data is anonymised and aggregated — it cannot be traced back to individual users
• ✦Payment records are retained as required under the Income Tax Act, 1961 and applicable Indian tax laws

You may request deletion of your personal data at any time by contacting us. We will honour such requests within 30 days, subject to any legal obligations requiring us to retain certain records.

7. Cookies

This website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• ✦Essential cookies: required for the website to function correctly
• ✦Analytics cookies: to understand how visitors use our site (anonymised data only)
• ✦Preference cookies: to remember your cookie consent choice

You may disable cookies through your browser settings. Disabling cookies may affect the functionality of some parts of this website.

8. Third-Party Services & Analytics

We use the following third-party services to operate and improve our website:

• ✦Google Analytics (GA4): to understand website traffic patterns, popular pages, and visitor demographics in anonymised form. Google Analytics uses cookies and may transfer data to Google servers. You can opt out using the Google Analytics opt-out browser add-on.
• ✦WhatsApp (Meta Platforms): used as our primary communication channel. Messages sent via WhatsApp are subject to WhatsApp's own privacy policy and end-to-end encryption.
• ✦Hosting provider: our website is hosted on secure, reputable infrastructure. Server logs may record IP addresses and access times for security purposes.

This website may also contain links to third-party websites (such as Google Maps or payment gateways). We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external sites you visit.

9. Your Rights

As a client or website visitor, you have the right to:

• ✦Request access to the personal information we hold about you
• ✦Request correction of inaccurate information
• ✦Request deletion of your personal information from our records (subject to legal retention requirements)
• ✦Withdraw consent for us to process your information (though this may affect our ability to provide services)

To exercise these rights, contact us at hello@askmamtapandey.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

11. Grievance Officer & Contact

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the Grievance Officer for the purpose of this Privacy Policy is named below. For any privacy-related questions, concerns, data access requests, or grievances, please contact: